Frequently Asked Questions (FAQ)
Where do you ship/deliver to ?
At the moment, we ship and deliver our products to the U.S, U.K, Canada and New Zealand.
We hope to add more countries soon and eventually begin to ship internationally.
What payment methods do you accept ?
You can complete your purchase with your Credit/Debit card on Checkout.
More payment options will be available as soon as possible.
Please note: You will need to have 3DS (3-D Secure Authorization) enabled on your card. You can Learn More about 3-D Secure here.
What are your shipping/delivery charges ?
Shipping cost is calculated as you input your details on checkout.
Occasionally we will offer FREE SHIPPING, but based on particular locations.
We also send out discount codes to customers who join our Newsletters to stay up to date with our news and product launch.
How long will my order take to arrive ?
Please allow 2 to 3 business day for the processing of your order.
Because of the COVID-19 pandemic we are seeing delivery times between 7 to 10 business days.
However, we will communicate to you directly via email, when your order has been process, and shipping.
Where is my order ?
As soon as our order ships, we will provide you with tracking so you can know exactly where your package is at all times.
If your order does not require tracking, we will notified you as soon as it has been shipped and if you do not receive your order within 30 business days, please Contact Us and we will look into it immediately.
What if I used the wrong address ?
Please check your address when placing your order and afterwards the address can be found on your order confirmation/receipt.
If you realize that you have entered the wrong address, please Contact Us immediately (preferably 1 to 2 days between order placement) and we will do our best to rectify the error if we can.
If the order has already been shipped out, it will be returned to us if the courier unable to deliver the package.
Do you offer exchanges and refunds ?
We are unable to offer refunds or exchanges at the moment. We are a small independently-run online art and print store.
Please read each product description before purchasing.
If there is a problem with your order or it appears to be damaged in any way, please Contact Us via email and we will sort it all out for you.
Do you accept commissions ?
Yes, I am currently open to commissions,
please email: email@example.com